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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

Six things you need to know about LinkedIn

If you're a professional, entrepreneur or business owner, you should certainly have a profile on the business-to-business networking platform, LinkedIn

There are more than 675 million users worldwide (28+ million in the UK) with a LinkedIn profile. It's the perfect place to showcase your professional knowledge, highlight your experience and build connections.

1. What is LinkedIn?

LinkedIn's mission is to connect the world's professionals to make them more productive and successful. It's a social networking platform where you can create a personal profile to tell your professional story; detail your work experience, courses you have completed, projects you have worked on, publications you have written and so on.

Connect with other users to gain endorsements and build your professional network.

2. What is the LinkedIn audience like?

Some may argue that LinkedIn is becoming more like Facebook - in both appearance and the nature of some updates - but it is definitely a platform for business.

User demographics lean slightly towards men, and almost a quarter of LinkedIn users are aged 18 to 29.

3. What are the hot topics on LinkedIn?

LinkedIn is a great platform for content distribution, whether it's a status update or a longer-form post. It's easy to publish content on LinkedIn and feature in relevant newsfeeds so that your contacts are able to see it.

If you're looking to become a business thought leader, LinkedIn is the place to share content.

4. What's special about LinkedIn for businesses?

While Company Pages exist on LinkedIn, most activity is conducted via personal profiles. After all, people do business with people. Building connections and using LinkedIn to stay in front of your network is the key to success.

It doesn't take much time to get the best out of LinkedIn, as the pace is slower than Facebook or Twitter. Ten minutes a day to check your newsfeed, and you'll be able to gather plenty of valuable insight about people in your network and companies of interest.

5. Which businesses are using LinkedIn?

I haven't yet come across a business not using LinkedIn! They may not always be using it effectively, but they do have profiles set up.

Businesses should focus on using their Company Page as a content hub, and empower team members to complete their personal profiles, build connections and share company content with their own networks.

6. How do you get started with LinkedIn?

It's easy to get started with LinkedIn. Only 51% of LinkedIn users have a complete profile, so if you have an account, but haven't completed all of the sections, maybe it's time to take another look.

Top tips for LinkedIn success

Make good use of your headline: Do not accept the default "job title and company name" suggestion. Use the 120 characters available to explain what your company does and how you can help. Your LinkedIn headline accompanies every piece of activity that people see on LinkedIn, so make it clear who you are and what you do.

List 50 skills: Whatever you might think about LinkedIn endorsements, the skills you list are an important part of getting your profile found. People search for skills, so make sure you list the things you do (and want to do). These skills should also appear in the other sections of your profile - such as headline, summary and experience descriptions. You can list up to 50 skills.

Plan your approach to connecting: Think carefully about who you want to connect with. When you receive a connection request from a business contact, accept and send a thank you message. If you're not sure about accepting, then reply, but don't accept yet... and send a message to find out more information.

If you send an invitation to connect, always personalise it with a short message.

Written by Luan Wise.

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