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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

Countdown to Small Business Saturday begins

8 September 2020

One hundred of the UK’s most inspiring small businesses have been chosen to mark the official countdown to Small Business Saturday 2020.

Small Business Saturday takes place across the UK on 5 December 2020. The 2020 Small Biz 100 will profile some of the UK’s best small firms in the 100 days build-up to the event, to support and celebrate British small businesses.

The countdown has kicked off with independent restaurant Chukus in Tottenham, run by brother and sister Emeka and Ifeyinwa Frederick, whose passion for bringing great Nigerian tapas to London has inspired a loyal following and community crowdfunding.

The campaign will go on to showcase a daily celebration of the Small Biz 100 via social media. This year’s campaign includes a children’s store in Folkstone (Moo Like a Monkey, owned by Lou Johnson – pictured), a family-run florist in Bristol, a beauty salon in Inverness, a virtual PA in Northern Ireland and a wine school in Chester.

Michelle Ovens, director of Small Business Saturday UK, said: “This year’s Small Business Saturday is going to be the most important one yet, given the phenomenally tough time small businesses have had with the double whammy of COVID-19 and now a recession.

“Throughout the crisis, the UK has been reminded about what a special and important role small firms play in communities across the UK. The launch of the fabulous Small Biz 100 highlights the amazing, positive impact these firms have. It’s vital we continue to support small businesses as this crisis continues and we’re determined to make the 2020 Small Business Saturday bigger and better than ever.” 

Emeka Frederick, co-founder of Chukus restaurant in Tottenham, said: “As a small business whose mission is centred around building community and sharing joy, it feels very apt to be part of this positive and uplifting campaign. And in the midst of a challenging business environment, it's great to have something celebrate!”

On Small Business Saturday, customers across the UK go out and support all types of small businesses, both online and in brick-and-mortar stores. Many small businesses take an active role in promoting the day by hosting events and offering discounts. 

Small Business Saturday was founded by American Express in the US in 2010. Dan Edelman, general manager UK, Global Merchant and Network Services American Express, said: “Each and every one of the businesses featured in the Small Biz 100 have a truly inspiring story to tell and this spotlight on them has never been more important or more needed. Our local communities are richer and more vibrant for the presence of these independents and we’re honoured to play our part supporting them through our Shop Small campaign and as principal supporter of Small Business Saturday.”

Now in its eighth year in the UK, the campaign has grown significantly each year with an estimated £800m spent in small businesses across the UK on 2019’s Small Business Saturday, and a record turnout of 17.6 million people choosing to shop small on the day.

The #SmallBizSatUK campaign trended at number one in the UK on Twitter during 2019, with the prime minister, leader of the opposition and the Mayor of London among those publicly supporting the campaign. Over 90% of local councils also supported the campaign.
Small Business Saturday 2020 is open to all small businesses to participate in and will commence its regional bus tour roadshow during the autumn, to offer support and mentoring for small businesses in towns and cities across the UK.

Written by Rachel Miller.

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